When to use Yesoma vs ChatGPT + Gmail

What is Yesoma?

Yesoma in plain English — the AI customer desk for service businesses, and what it does that an inbox doesn't.

Quickstart: set up your workspace

Sign up, finish onboarding, and get to a working dashboard in under five minutes.

What the onboarding playbook does

The industry + business-model picker on day 1 seeds your workspace with services, policies, FAQs, reply templates, and a tone tuned to how businesses like yours actually operate. Here's what gets created + how to re-pick later.

Bulk import from a spreadsheet

Move customers, services, policies, FAQs, and reply templates into Yesoma in one pass — paste or upload a CSV.

Setting up Yesoma for a barber shop

The barber-shop playbook seeds cuts, fades, beard work, and walk-in-friendly policies. Here's what you get and how to make it fit your shop.

Setting up Yesoma for a nail salon

The nail-salon playbook seeds manicures, gels, acrylics, pedicures, and the deposit + chip-fix policies that protect long chair-time services.

Setting up Yesoma for a lash or brow studio

The lash + brow playbook seeds full sets, fills, lamination, and the deposit + retention policies built for appointment-only studios.

Setting up Yesoma for a plumbing business

The plumbing playbook seeds emergency + scheduled service flows, diagnostic-fee pricing, license + warranty messaging, and calm-under-pressure templates.

Setting up Yesoma for an electrical business

The electrical playbook seeds diagnostic + install services, permit + warranty language, and deposit rules for panel + EV + generator jobs.

Setting up Yesoma for a catering business

The catering playbook seeds per-head pricing, deposit + payment schedules, dietary handling, and the three qualifying questions every quote needs.

Setting up Yesoma for a massage therapy business

The massage-therapy playbook seeds session types, package upsells, intake + medical disclosure, and the calm reassuring tone wellness customers expect.

Setting up Yesoma for a portrait photography business

The portrait-photography playbook seeds family, newborn, headshot, and brand sessions — with 50/50 deposit schedule and gallery-delivery messaging baked in.

Setting up Yesoma for an auto repair shop

The auto-repair playbook seeds diagnostic-fee + repair pricing, parts + labor warranty messaging, and the honest-and-transparent template tone that builds shop trust.

Setting up Yesoma for a handyman business

The handyman playbook seeds the 1-hour minimum + hourly pricing model and the scope-of-work boundaries (what handyman is and is not) baked into your templates.

Setting up Yesoma for a landscaping business

The landscaping playbook seeds recurring lawn care + one-time cleanups, seasonal service reminders as a retention engine, and walk-through-then-quote workflows.

Setting up Yesoma for a bakery

The bakery playbook seeds custom cake + cupcake + dessert-table pricing, lead-time and allergen policies, and the design-change lock that protects production.

Setting up Yesoma for a tutoring business

The tutoring playbook seeds single + package session pricing, the free-consult activation play, and session-summary templates that keep parents bought-in.

Setting up Yesoma for a therapy private practice

The therapy playbook covers Yesoma's practice-management layer (intake, scheduling, billing, no-show fees) and the HIPAA-aware boundaries that keep clinical content in your EHR, not in email.

Setting up Yesoma for a moving company

The moving playbook seeds local + long-distance pricing, the in-home/virtual estimate workflow, insurance + license messaging, and peak-season booking nudges.

Setting up Yesoma for a DJ or entertainment business

The DJ playbook seeds wedding + corporate + private party packages, the date-locking retainer workflow, and the pre-event planning meeting template that earns reviews.

Setting up Yesoma for a pet grooming business

The pet-grooming playbook seeds size-based pricing, temperament + vaccination intake, and the 6-week repeat-booking nudge that drives recurring revenue.

Setting up Yesoma for a dental practice

The dental playbook covers Yesoma's practice-management layer (scheduling, insurance verification, 6-month recall, treatment-plan follow-up) and the HIPAA-aware boundaries that keep clinical content in your dental software.

Setting up Yesoma for a wellness coach business

The wellness-coach playbook seeds discovery calls + session packages, scope-of-practice messaging (not a therapist, not an RD), and session-summary templates that drive retention.

Setting up Yesoma for a restaurant

The restaurant playbook handles the inquiries your POS doesn't — private events, catering, complaints, gift cards — with service-recovery templates that protect reviews.

Setting up Yesoma for a hotel or guesthouse

The hotel playbook handles direct booking inquiries, group blocks, event venues, and pre-arrival concierge — the relationship layer OTAs can't match.

Setting up Yesoma for a training center

The training-center playbook seeds cohort enrollment, free intro classes as activation, waitlist management, and graduation review requests that drive referrals.

Setting up Yesoma for a construction business

The construction playbook seeds consult-then-quote workflow, milestone payment + lien waiver patterns, change order process, and the 7-day post-completion review delay.

Setting up Yesoma for a travel agency or tour operator

The travel playbook seeds custom trip planning, group tours, visa assistance, and the 50/50 deposit + pre-departure brief workflow that builds repeat-traveler trust.

Setting up Yesoma for a fashion designer or seamstress

The fashion playbook covers bespoke + alterations + ready-to-wear, the multi-fitting deposit schedule, fabric responsibility, and tactful Pinterest-copy policy.

Setting up Yesoma for a specialty retail store

Lighting, furniture, jewelry, appliance, electronics. Inquiry handling on top of your POS — stock checks, custom orders, delivery + install, trade accounts, returns + warranty.

I was referred to Yesoma — what now?

Landed on a referral link? What Yesoma is, the free trial you get, no credit card needed to start, and how to set up in a few minutes.

Using Yesoma from your phone

Run your whole desk from a phone browser — add to home screen, the mobile inbox, voice reply, WhatsApp click-to-reply, push + tab badge, and what's easier on a bigger screen.

Day-0 checklist: your first 60 minutes

The eight setup actions, in order, that get you fully live in about an hour — onboarding, Business Brain, channels, follow-ups, branding, notifications, team.

Is my customer data safe?

Plain-English answer: your data is encrypted, isolated per workspace, owned by you (export or delete anytime), never sold, and Yesoma staff can't open your workspace unless you allow it.