What is Yesoma?
Yesoma in plain English — the AI customer desk for service businesses, and what it does that an inbox doesn't.
Yesoma is the AI customer desk for service businesses. Every inbound message — from email, your website form, WhatsApp, or a Calendly booking — lands in one inbox, with an AI-drafted reply ready to send, follow-ups scheduled, and customer history on hand.
What it does for you
- One inbox for every channel. Customer emails forward in; website forms POST in; WhatsApp leads click straight through to a pre-filled reply.
- Replies drafted in your voice. Yesoma reads your Business Brain (services, policies, FAQs, tone samples) and drafts the reply you would have written. You review and send.
- Follow-ups that don't slip. Every quote, every "I'll think about it," every quiet inquiry gets a scheduled nudge.
- Real revenue you can see. Mark cases won or lost with a deal value and Yesoma shows you what's earned, recovered from follow-ups, at risk, and lost.
- A team that runs the same desk. Invite admins, managers, and agents; route work; require manager review on the cases that matter.
What it doesn't do
- It doesn't invent facts. If you haven't told Yesoma your price, it flags the question instead of guessing.
- It doesn't auto-send replies on your behalf. Every reply is a draft, ready in one tap.
- It doesn't replace your business. It catches what would have slipped while you're with another customer.
Who it's for
Solo founders and small teams running a service business — bridal makeup, training programs, agencies, clinics, food and events, real estate, anyone whose customers reach out by email, form, or WhatsApp and expect a thoughtful reply.
What's next
If you're brand new, start with Quickstart: set up your workspace. If you've already signed up, the highest-leverage next step is Build your Business Brain — every AI draft gets sharper the more it knows about your business.
More in Getting started
- Setup5 min
Quickstart: set up your workspace
Sign up, finish onboarding, and get to a working dashboard in under five minutes.
Read guide - Setup4 min
What the onboarding playbook does
The industry + business-model picker on day 1 seeds your workspace with services, policies, FAQs, reply templates, and a tone tuned to how businesses like yours actually operate. Here's what gets created + how to re-pick later.
Read guide - Setup8 min
Bulk import from a spreadsheet
Move customers, services, policies, FAQs, and reply templates into Yesoma in one pass — paste or upload a CSV.
Read guide - Setup5 min
Setting up Yesoma for a barber shop
The barber-shop playbook seeds cuts, fades, beard work, and walk-in-friendly policies. Here's what you get and how to make it fit your shop.
Read guide - Setup5 min
Setting up Yesoma for a nail salon
The nail-salon playbook seeds manicures, gels, acrylics, pedicures, and the deposit + chip-fix policies that protect long chair-time services.
Read guide - Setup5 min
Setting up Yesoma for a lash or brow studio
The lash + brow playbook seeds full sets, fills, lamination, and the deposit + retention policies built for appointment-only studios.
Read guide - Setup5 min
Setting up Yesoma for a plumbing business
The plumbing playbook seeds emergency + scheduled service flows, diagnostic-fee pricing, license + warranty messaging, and calm-under-pressure templates.
Read guide - Setup5 min
Setting up Yesoma for an electrical business
The electrical playbook seeds diagnostic + install services, permit + warranty language, and deposit rules for panel + EV + generator jobs.
Read guide - Setup6 min
Setting up Yesoma for a catering business
The catering playbook seeds per-head pricing, deposit + payment schedules, dietary handling, and the three qualifying questions every quote needs.
Read guide - Setup6 min
Setting up Yesoma for a massage therapy business
The massage-therapy playbook seeds session types, package upsells, intake + medical disclosure, and the calm reassuring tone wellness customers expect.
Read guide - Setup6 min
Setting up Yesoma for a portrait photography business
The portrait-photography playbook seeds family, newborn, headshot, and brand sessions — with 50/50 deposit schedule and gallery-delivery messaging baked in.
Read guide - Setup5 min
Setting up Yesoma for an auto repair shop
The auto-repair playbook seeds diagnostic-fee + repair pricing, parts + labor warranty messaging, and the honest-and-transparent template tone that builds shop trust.
Read guide - Setup5 min
Setting up Yesoma for a handyman business
The handyman playbook seeds the 1-hour minimum + hourly pricing model and the scope-of-work boundaries (what handyman is and is not) baked into your templates.
Read guide - Setup5 min
Setting up Yesoma for a landscaping business
The landscaping playbook seeds recurring lawn care + one-time cleanups, seasonal service reminders as a retention engine, and walk-through-then-quote workflows.
Read guide - Setup6 min
Setting up Yesoma for a bakery
The bakery playbook seeds custom cake + cupcake + dessert-table pricing, lead-time and allergen policies, and the design-change lock that protects production.
Read guide - Setup6 min
Setting up Yesoma for a tutoring business
The tutoring playbook seeds single + package session pricing, the free-consult activation play, and session-summary templates that keep parents bought-in.
Read guide - Setup6 min
Setting up Yesoma for a therapy private practice
The therapy playbook covers Yesoma's practice-management layer (intake, scheduling, billing, no-show fees) and the HIPAA-aware boundaries that keep clinical content in your EHR, not in email.
Read guide - Setup6 min
Setting up Yesoma for a moving company
The moving playbook seeds local + long-distance pricing, the in-home/virtual estimate workflow, insurance + license messaging, and peak-season booking nudges.
Read guide - Setup6 min
Setting up Yesoma for a DJ or entertainment business
The DJ playbook seeds wedding + corporate + private party packages, the date-locking retainer workflow, and the pre-event planning meeting template that earns reviews.
Read guide - Setup5 min
Setting up Yesoma for a pet grooming business
The pet-grooming playbook seeds size-based pricing, temperament + vaccination intake, and the 6-week repeat-booking nudge that drives recurring revenue.
Read guide - Setup6 min
Setting up Yesoma for a dental practice
The dental playbook covers Yesoma's practice-management layer (scheduling, insurance verification, 6-month recall, treatment-plan follow-up) and the HIPAA-aware boundaries that keep clinical content in your dental software.
Read guide - Setup6 min
Setting up Yesoma for a wellness coach business
The wellness-coach playbook seeds discovery calls + session packages, scope-of-practice messaging (not a therapist, not an RD), and session-summary templates that drive retention.
Read guide - Setup6 min
Setting up Yesoma for a restaurant
The restaurant playbook handles the inquiries your POS doesn't — private events, catering, complaints, gift cards — with service-recovery templates that protect reviews.
Read guide - Setup6 min
Setting up Yesoma for a hotel or guesthouse
The hotel playbook handles direct booking inquiries, group blocks, event venues, and pre-arrival concierge — the relationship layer OTAs can't match.
Read guide - Setup6 min
Setting up Yesoma for a training center
The training-center playbook seeds cohort enrollment, free intro classes as activation, waitlist management, and graduation review requests that drive referrals.
Read guide - Setup6 min
Setting up Yesoma for a construction business
The construction playbook seeds consult-then-quote workflow, milestone payment + lien waiver patterns, change order process, and the 7-day post-completion review delay.
Read guide - Setup6 min
Setting up Yesoma for a travel agency or tour operator
The travel playbook seeds custom trip planning, group tours, visa assistance, and the 50/50 deposit + pre-departure brief workflow that builds repeat-traveler trust.
Read guide - Setup6 min
Setting up Yesoma for a fashion designer or seamstress
The fashion playbook covers bespoke + alterations + ready-to-wear, the multi-fitting deposit schedule, fabric responsibility, and tactful Pinterest-copy policy.
Read guide - Setup6 min
Setting up Yesoma for a specialty retail store
Lighting, furniture, jewelry, appliance, electronics. Inquiry handling on top of your POS — stock checks, custom orders, delivery + install, trade accounts, returns + warranty.
Read guide - Beginner2 min
I was referred to Yesoma — what now?
Landed on a referral link? What Yesoma is, the free trial you get, no credit card needed to start, and how to set up in a few minutes.
Read guide - Beginner4 min
Using Yesoma from your phone
Run your whole desk from a phone browser — add to home screen, the mobile inbox, voice reply, WhatsApp click-to-reply, push + tab badge, and what's easier on a bigger screen.
Read guide - Beginner3 min
Day-0 checklist: your first 60 minutes
The eight setup actions, in order, that get you fully live in about an hour — onboarding, Business Brain, channels, follow-ups, branding, notifications, team.
Read guide - Beginner3 min
Is my customer data safe?
Plain-English answer: your data is encrypted, isolated per workspace, owned by you (export or delete anytime), never sold, and Yesoma staff can't open your workspace unless you allow it.
Read guide - Beginner4 min
When to use Yesoma vs ChatGPT + Gmail
An honest comparison: when the DIY combo is enough, and where it starts costing you bookings (every channel, business memory, follow-ups, team, quotes).
Read guide
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