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Getting started·Beginner2 min read

What is Yesoma?

Yesoma in plain English — the AI customer desk for service businesses, and what it does that an inbox doesn't.

Yesoma is the AI customer desk for service businesses. Every inbound message — from email, your website form, WhatsApp, or a Calendly booking — lands in one inbox, with an AI-drafted reply ready to send, follow-ups scheduled, and customer history on hand.

What it does for you

  • One inbox for every channel. Customer emails forward in; website forms POST in; WhatsApp leads click straight through to a pre-filled reply.
  • Replies drafted in your voice. Yesoma reads your Business Brain (services, policies, FAQs, tone samples) and drafts the reply you would have written. You review and send.
  • Follow-ups that don't slip. Every quote, every "I'll think about it," every quiet inquiry gets a scheduled nudge.
  • Real revenue you can see. Mark cases won or lost with a deal value and Yesoma shows you what's earned, recovered from follow-ups, at risk, and lost.
  • A team that runs the same desk. Invite admins, managers, and agents; route work; require manager review on the cases that matter.

What it doesn't do

  • It doesn't invent facts. If you haven't told Yesoma your price, it flags the question instead of guessing.
  • It doesn't auto-send replies on your behalf. Every reply is a draft, ready in one tap.
  • It doesn't replace your business. It catches what would have slipped while you're with another customer.

Who it's for

Solo founders and small teams running a service business — bridal makeup, training programs, agencies, clinics, food and events, real estate, anyone whose customers reach out by email, form, or WhatsApp and expect a thoughtful reply.

What's next

If you're brand new, start with Quickstart: set up your workspace. If you've already signed up, the highest-leverage next step is Build your Business Brain — every AI draft gets sharper the more it knows about your business.

More in Getting started

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