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Inbox & follow-ups·Setup4 min read

Yesoma Marketplace: how customers find you

How the public directory works — discovery by category/search/featured, why fast responders rank higher, and how to make your profile (photos, tagline, reviews) convert.

In this guide

Yesoma Marketplace is a public directory where people looking for a service business can find you and message you directly. If you already use Yesoma to handle your inbox, listing is mostly free visibility. This guide explains how customers discover you, what affects your ranking, and how to make your profile pull its weight. To actually turn your listing on, see Get listed on the Marketplace.

Where customers find you

The directory lives at the public /find pages. People browse it three ways:

  • By category — salons, photographers, cleaners, planners, coaches, trades, and more.
  • By search — a keyword and, often, a city.
  • Featured — a curated set shown first on the homepage and category pages.

When someone lands on your profile, they see your name, tagline, category, photos, reviews, and a way to message you that drops straight into your Yesoma inbox.

What affects where you rank

Browsers can sort listings, and the options tell you what matters:

  • Featured — hand-picked placements at the top.
  • Responsive — businesses that reply quickly rank higher. The single biggest thing in your control is replying fast, which Yesoma already nudges you to do.
  • Popular and Newest and Alphabetical — other ways customers re-sort.

So the playbook is simple: keep your response time low (Yesoma helps), gather good reviews, and fill out your profile.

Make your profile work

  • Photos. Your profile supports a main photo and a gallery. Real photos of your work or space convert far better than a logo alone.
  • Tagline + description. One clear line on what you do and who you do it for, then a short description. Write for the customer, not for yourself.
  • Reviews. Your average rating shows on the listing. Ask happy customers for a review (Yesoma's quick-send flow makes this easy), and you can moderate what comes in. See Manage marketplace reviews.

The honest pitch

Marketplace is not a guarantee of customers, and it is not paid ads. It is a place where every business runs on a real Yesoma desk, so a message you send through it actually reaches someone who replies. The businesses that do well are the ones that respond fast and look credible.

See also

More in Inbox & follow-ups

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