Use WhatsApp click-to-reply

Yesoma's WhatsApp click-to-reply opens the WhatsApp chat with the customer with your draft already pre-filled — so you tap once, review, and send. No native WhatsApp Business API setup required for this path.

Set it up

1. Open Settings → Channels → WhatsApp.
2. Enter your business WhatsApp number (the one customers reach you on). Save.
3. From now on, any inquiry with a WhatsApp number on the customer record shows a Reply on WhatsApp button. Clicking it opens wa.me/<customer-number> with the AI-drafted reply ready to paste.

That's it. There's no API integration, no Meta Business app approval — it uses the WhatsApp deep-link protocol built into every phone and desktop client.

How it works for you and the customer

• The customer sees the message coming from your business WhatsApp number — exactly the same as if you'd typed it manually.
• Yesoma never sends WhatsApp messages on your behalf. The button hands the draft to your WhatsApp client; you tap Send.
• The customer's reply doesn't auto-sync back to Yesoma (this path is one-way). If you want two-way sync, you'll need the native WhatsApp Business Platform — get in touch with support.

Logging the conversation

After sending on WhatsApp, come back to Yesoma and use Log customer response or Mark replied on the inquiry card so Yesoma knows the case is in progress. That keeps your dashboard counts honest.

When to use click-to-reply vs. the native platform

• Click-to-reply is right when you're a solo founder or a small team replying from your phone. Zero setup, zero monthly fees, full control.
• Native WhatsApp Business Platform (two-way sync + automation) is right when volume grows past a few dozen daily messages and you want automatic message ingest. Reach out to support when you're ready to migrate.

Related

• Connect customer email
• Create and manage follow-ups