Pricing
Simple plans for growing teams
Free to start. Every paid plan includes managed WhatsApp Business setup — we connect it for you, so messages land in Yesoma automatically. Cancel any time.
Not sure yet? See what you're losing first — free Lead Leak AuditStarter
Solo owners getting organized.
- 30 inquiries / month (email + website forms)
- AI-drafted replies in your voice
- Customer Memory + Business Brain basics
- WhatsApp click-to-reply (opens WhatsApp with the AI draft pre-filled)
Want WhatsApp messages to land in Yesoma automatically? Upgrade to Business — managed WhatsApp Business setup is included.
Start freeBusiness
Teams that share a customer inbox.
or $63 / mo billed annually
- Managed WhatsApp Business setup — included (we connect it for you)
- WhatsApp messages land in Yesoma automatically
- 500 outbound WhatsApp / mo · inbound unlimited
- $0.03 per message over 500
- Up to 5 team members
- Team inbox, pickup, reassign + internal notes
- Branded email replies (logo, color, signature)
- Smart auto-reopen, daily digest, follow-up automations
- All Starter features
Growth
Operations-heavy teams that need accountability.
or $159 / mo billed annually
- 2,000 outbound WhatsApp / mo · $0.025 over
- Pre-approved WhatsApp templates, managed by Yesoma
- Up to 10 team members
- Manager approval workflows + auto-assignment routing
- Customer Pulse + advanced Insights
- Priority email support
- All Business features
Studio
Busy studios running WhatsApp at scale.
or $319 / mo billed annually
- 10,000 outbound WhatsApp / mo · $0.02 over
- Custom WhatsApp templates (we handle Meta approval)
- Premium concierge onboarding (60-min Zoom)
- Priority WhatsApp support SLA
- All Growth features
Enterprise
Large teams that need dedicated support.
Custom pricing for your team
- Unlimited WhatsApp (fair use)
- Custom Meta verification handling
- Dedicated account management
- Unlimited team members + workspaces
- Dedicated onboarding + migration
- Named SLA + custom DPA + data residency
- Quarterly business reviews
- All Studio features
WhatsApp, set up for you
On any paid plan, Yesoma connects WhatsApp Business end to end — you never create a Twilio or Meta account, see a dashboard, or get a separate bill. Request it and a real person handles the setup.
Add-ons
Optional · hands-off onboarding beyond WhatsApp
Yesoma Managed Setup
$499 one-timeSkip the setup work. The Yesoma team configures your full workspace from your existing channels and a 30-minute call. You go from sign-up to “AI is replying for me” in under a week.
- Business Brain configured with your services, policies, and tone
- Website form, customer email, and WhatsApp wired in
- First 5 reply templates drafted with you
- Team invited + permissions configured
- 30-min kickoff + 30-min handoff call
- First-week check-in to refine the AI's voice
WhatsApp setup is already included in all paid tiers — Managed Setup is for customers who want the full workspace configured for them.
Request Managed SetupEnterprise setup
From $1,500 one-timeFor larger teams with custom requirements, multi-location setups, or specialized playbooks.
Contact SalesCompare all features
Show full comparisonHide comparison
| Feature | Starter Free | Business $79/mo Most popular | Growth $199/mo | Studio $399/mo | Enterprise Talk to sales |
|---|---|---|---|---|---|
| Inquiries & inbox | |||||
| Inquiries per month | 30 | 500 | Unlimited | Unlimited | Unlimited |
| Unified inbox (email + web + WhatsApp) | |||||
| AI-drafted replies | |||||
| Customer Memory across inquiries | |||||
| Voice replies + 28 languages | |||||
| Auto-scheduled follow-ups | — | ||||
| Smart auto-reopen (AI continuation check) | — | ||||
| Daily digest email | |||||
| Snooze, bulk actions, saved views | — | ||||
| Case numbers (YS-000123) | |||||
| WhatsApp Business | |||||
| WhatsApp click-to-reply (wa.me) | |||||
| Managed WhatsApp Business setup | — | ||||
| Outbound messages per month | — | 500 | 2,000 | 10,000 | Unlimited* |
| Overage rate | n/a | $0.03/msg | $0.025/msg | $0.02/msg | Custom |
| Inbound messages | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Pre-approved message templates | — | Standard library | Standard library | Custom (managed by Yesoma) | Custom + dedicated specialist |
| Premium onboarding call | — | — | — | 60-min concierge | White-glove dedicated specialist |
| Business Brain | |||||
| Services, hours, FAQs | Basic | Full | Full | Full | Full |
| Pricing + policies | — | ||||
| Tone + voice patterns | — | ||||
| Custom AI tone training | — | — | — | — | |
| Channels | |||||
| Email forwarding (branded handle) | |||||
| Website form endpoint | |||||
| Calendly integration | |||||
| Branded email replies (logo, color, signature) | — | ||||
| Customer Hub | |||||
| Customer portal /c/[token] | |||||
| Document vault | — | ||||
| In-portal customer replies | — | ||||
| Customer data export + deletion (GDPR) | |||||
| Quotes, invoices & payments | |||||
| Send structured quotes | — | ||||
| Convert to invoice with payment instructions | — | ||||
| Mark paid + record refunds | — | ||||
| Automated quote follow-ups (3 triggers) | — | ||||
| Insights & analytics | |||||
| Outcomes dashboard (Won / Lost / Waiting) | — | ||||
| Revenue Impact tracking | — | ||||
| AI weekly narrative | — | ||||
| Channel × outcome analysis | — | ||||
| Team Performance dashboard | — | — | |||
| CSAT customer satisfaction surveys | — | ||||
| Team & roles | |||||
| Team seats | 1 | Up to 5 | Up to 10 | Up to 10 | Unlimited |
| Role-based access (5 roles) | — | ||||
| Internal notes + activity timeline | — | ||||
| Manual case assignment | — | ||||
| Auto-assignment rules (round-robin, category) | — | — | |||
| Approval workflows | — | — | |||
| Marketplace & referrals | |||||
| Yesoma Marketplace listing | — | ||||
| Multi-photo gallery | — | ||||
| Customer reviews + moderation | — | ||||
| Referral program (per-customer share links) | — | ||||
| Refer-a-business partner program | — | ||||
| Community | |||||
| Browse playbooks + templates | |||||
| Save Community templates to workspace | |||||
| Publish to Community | — | ||||
| Yesoma Academy | |||||
| Browse course catalog | |||||
| First 2 lessons of each course | |||||
| Full course access | — | ||||
| Individual certificates | — | ||||
| Public certificate verification page | — | — | |||
| Team training progress + tracking | — | — | |||
| Integrations & API | |||||
| Public REST API | — | ||||
| Outbound webhooks (Slack, Discord, generic) | — | ||||
| Browser extension | — | ||||
| CSV bulk import (customers, services, templates) | |||||
| Security & compliance | |||||
| Workspace data isolation (RLS) | |||||
| Two-factor authentication (TOTP) | |||||
| Org-level Require MFA | — | ||||
| Audit log (last 200 events) | — | ||||
| Audit log export (CSV/JSON) | — | — | |||
| GDPR / DSAR support | |||||
| Custom Data Processing Agreement (DPA) | — | — | — | — | |
| Support | |||||
| Email support | |||||
| Help Center + AI search | |||||
| Community troubleshooting | |||||
| Response time SLA | Best effort | Best effort | 1 business day | 4 business hours | Custom |
| Quarterly account review | — | — | — | ||
| Dedicated account manager | — | — | — | — | |
| Priority feature requests | — | — | — | — | |
| Setup | |||||
| Self-serve onboarding | |||||
| Industry-specific playbook (30 verticals) | |||||
| Managed Setup ($499 add-on available) | Included | Included | |||
| Enterprise setup ($1,500+ add-on available) | — | — | — | — | Included |
* Enterprise WhatsApp unlimited usage subject to fair-use policy.
Compare in detailQuestions before you sign up?
Is there a free trial?
Business comes with 14 free days. You'll only be charged if you keep it past day 14. Starter stays free forever.
Do I need to set up any third-party accounts for WhatsApp?
No. Managed WhatsApp Business setup is included on every paid plan — we connect it for you end to end. You never create an account, log into a dashboard, or get a separate provider bill. Yesoma handles it.
How do WhatsApp message limits work?
Each paid plan includes a monthly allowance of outbound (business-initiated) WhatsApp messages — 500 on Business, 2,000 on Growth, 10,000 on Studio, and unlimited fair-use on Enterprise. Incoming messages from customers are always unlimited. Above your allowance it's a small per-message overage, billed by Yesoma — never a separate provider bill.
What's the difference between click-to-reply and managed WhatsApp?
Free Starter has click-to-reply — Yesoma drafts the message and you tap to open WhatsApp and send. On paid plans, managed setup means messages land in Yesoma automatically and you reply right inside your inbox.
Can I cancel anytime?
Yes. Cancel from your Billing settings and you keep access through the end of your billing period.
Do you offer annual discounts?
Yes — every paid plan is about 20% cheaper when billed annually.
What happens to my data if I downgrade?
Your conversations, customers, and Business Brain stay intact. Team and higher-tier features just become read-only.
How do my customers pay me?
Yesoma sends a clean invoice with your payment instructions on it — bank transfer, mobile money, cash, PayPal, Zelle, Wise, anything you already use. The customer pays you directly (not through Yesoma) and you mark the invoice paid when the money arrives. No processor fees, works in every country.
Can I switch tiers?
Yes. Upgrade any time from Settings → Billing. Downgrades take effect at your next billing cycle.
What happens when I hit my message limit?
We'll email you when you're at 80% of your monthly cap. Overage messages are billed at the per-tier rate at month end. No service interruption.
What if I don't use any WhatsApp messages in a given month?
Unused messages don't roll over. Your monthly allotment refreshes on your billing date.
Are inbound WhatsApp messages counted?
No. Only outbound messages you send count toward your cap. Inbound is unlimited on all paid tiers.
Can I bring my existing WhatsApp Business number?
Yes, on Business and above. We'll port it during your managed setup.
What if WhatsApp suspends my account?
WhatsApp/Meta independently controls account standing. Yesoma will help you understand any issues, but suspensions are outside our control. See our WhatsApp Use Policy for guidance on staying in good standing.
Are taxes included?
Prices shown are exclusive of applicable taxes (VAT, GST, sales tax). Tax is calculated at checkout based on your billing location.
Can I get a refund?
Yes, within 14 days of your first paid charge, no questions asked. After that, refunds are handled case-by-case. The $499 Managed Setup fee becomes non-refundable once setup work begins.
Do you offer nonprofit or educational discounts?
Yes — email hello@getyesoma.com with proof of nonprofit/educational status for 20% off any tier.