Slack alert recipe

Get a ping in your team Slack the moment an urgent inquiry lands — useful when you're not staring at the inbox and a complaint comes in cold.

What you'll build

A Slack channel that receives a one-line message every time Yesoma sees inquiry.flagged_urgent, with a link straight to the case.

🚨 Urgent inquiry from Felix Adjei — "Refund request — order #4421"
↗ View in Yesoma

Step 1: Create a Slack incoming webhook

1. In Slack, Settings & administration → Manage apps → Custom Integrations → Incoming Webhooks → Add Configuration.
2. Pick the channel that should receive the alerts.
3. Slack gives you a webhook URL: https://hooks.slack.com/services/T.../B.../.... Copy it.

Step 2: Add the destination in Yesoma

1. Settings → Notifications → Webhooks → Add destination.
2. Label: Slack — urgent alerts.
3. URL: paste the Slack webhook URL.
4. Format: pick Slack (Yesoma formats the body as Slack's text payload instead of the default JSON).
5. Events: tick inquiry.flagged_urgent. Optionally add approval.requested if you want managers pinged for sign-off.
6. Save.

Step 3: Test

Hit Send test in the Yesoma destination panel. A sample alert should arrive in Slack within a few seconds.

Then trigger a real one: open an inquiry, mark it urgent, and confirm the alert lands.

Customize the message

The Slack format is fixed by default (single-line + link). If you want richer formatting — attachments, custom fields, the AI confidence score — pick the JSON format instead and run the webhook through a small bridge (e.g. a Cloudflare Worker or n8n) that reshapes Yesoma's payload into a Slack Block Kit message.

Don't want urgents in Slack?

Subscribe to a different event mix on the same destination:

• inquiry.received — every new inquiry (high volume!)
• followup.overdue — quiet leads slipping
• approval.requested — manager queue

You can have multiple Slack destinations to different channels (e.g. #leads vs. #urgent).

Related

• Webhook events — full event reference
• API authentication