Inbox & follow-ups·Beginner3 min read

Case numbers

Every case gets a unique YS-000123 number — where it shows, how to copy it, searching by the full value or just the digits, and the optional reference line in replies.

In this guide

Where you see it
Copy a case number
Search by case number
Show the reference in replies (optional)

Every case in Yesoma gets a short, unique case number like YS-000123. It is assigned automatically when the case is created, it never changes, and it is unique within your workspace. Case numbers make it easy to find a specific case, quote it to a customer, or refer to it with your team.

Where you see it

The case number shows up across the app:

On each inbox card.
In the case detail header (with a copy button).
On the customer timeline (the customer's list of inquiries).
In the follow-up queue.

It is shown in a subtle style, for example "Case YS-000123".

Copy a case number

Open a case and click the Case YS-000123 badge in the header. The number is copied to your clipboard and you'll see a "Case number copied." confirmation. Paste it into a chat, a note, or anywhere you need it.

Search by case number

Use the search bar at the top of the app (or press ⌘K) and type a case number. It works with either form:

the full value, like YS-000123
just the number, like 123

You can also search there by customer name, email, or phone to jump to their cases.

Show the reference in replies (optional)

If you want customers to be able to quote the case number back to you, turn on Settings, then Notifications, then Reference number in replies. When it is on, branded email replies include a tidy "Reference: YS-000123" line. It is off by default.