Train your team with Yesoma Academy
In-product courses and certificates for customer service and business security — how courses and assessments work, and how certificates verify.
Yesoma Academy is in-product training and certification for your team. It teaches the customer-service and business-security habits that protect your revenue and your customers, and it gives each person a certificate they can verify and share. Find it under Academy in the sidebar (Intelligence).
The courses
Academy is organized into two tracks, Customer Experience and Business Security, with more courses added over time. The live courses are:
- Customer Service Foundations
- Handling Difficult Customers
- Password & MFA Basics
- Cybersecurity Basics for Small Businesses
- AI Safety: What Not to Put Into AI Chat Tools
Each course opens with a short intro video, then written, interactive lessons. Courses shown as "Coming soon" are on the roadmap.
How a course works
A course is made of modules and lessons. As you work through a lesson you answer quick checks, and each module ends with a short quiz. To finish a course you complete every lesson and its module quizzes, then pass a final assessment (80% to pass; you can retake it).
Certificates
Pass the final assessment and you earn a Certificate of Completion with the skills covered. Each certificate has a unique ID and a public verification link, so anyone can confirm it is genuine. You can download it or share it (including to LinkedIn). Certificates are issued by Yesoma Academy and do not claim external accreditation.
Who can take courses and track progress
Anyone on your team can take courses. Managers and above can see team progress so you can tell who has completed which training. Some Academy features (the individual certificate, team progress dashboard, and custom training) depend on your plan.
More in Team
- Team5 min
Invite team members
Send a teammate an invite, pick the right role, and bring the people who help you run the business into the workspace.
Read guide - Team6 min
Two-factor authentication and account security
Enroll an authenticator app, reset a forgotten password, recover from a lost phone, and require 2FA for your whole team.
Read guide - Team4 min
Staff access + impersonation
Yesoma support can open your workspace to help debug — but only when you allow it. The Settings → Staff access toggle, the read vs write distinction, the audit log of every visit, and what staff CAN'T do even when granted access.
Read guide - Team5 min
Brand your emails (logo, color, signature)
Upload a logo, set your brand color and from-address, and add an HTML or plain-text personal signature that auto-applies to every reply.
Read guide - Team4 min
Track team performance
Per-member KPIs — cases handled and closed, win rate, response time, follow-ups, and CSAT — over 7/30/90-day windows. Managers see the team; agents see only themselves.
Read guide - Team4 min
Team roles and permissions
The five workspace roles (Owner, Admin, Manager, Agent, Viewer) and exactly what each can see and do, plus how to set and change them.
Read guide - Team4 min
Review replies before they send
Have a manager approve an agent's reply in the situations you choose (complaints, refunds, low-confidence AI, missing Brain info) without slowing the rest of the inbox.
Read guide
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