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Channels·Setup3 min read

Pausing and resuming WhatsApp replies

Pause outgoing replies while messages keep arriving, then resume safely when your team is ready.

In this guide

Workspace owners and admins can pause outgoing WhatsApp replies without stopping new customer messages from appearing in Yesoma.

Pause replies

  1. Open Settings → Channels → WhatsApp.
  2. Select Pause replies.
  3. Review the explanation and confirm.

The connection changes to Replies paused. New inbound messages still appear in the Inbox, but agents cannot send WhatsApp replies from Yesoma. Existing conversations and delivery history stay visible.

Resume replies

  1. Return to Settings → Channels → WhatsApp.
  2. Select Resume replies.
  3. Confirm the connection status changes to Connected.

Resuming is available only when the connection is verified, the workspace is entitled to WhatsApp replies, and Yesoma can safely validate sending. If the page shows Action required, follow the displayed step or contact support.

Who can change this setting?

  • Workspace Owners and Admins can pause or resume replies.
  • Authorized agents and members can send when replies are available, but cannot manage the connection.
  • Viewers are read-only.

Connection activity records when replies were paused or resumed. Customers see a safe activity summary; internal connection details remain restricted to Yesoma operations.

Pause versus disconnect

Pause replies when you want a reversible break while continuing to receive messages. Disconnect is a serious action that stops the connection and requires a separate confirmation. If you are unsure, pause first and contact support.

More in Channels

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