Connect customer email

Forward your business email to Yesoma and every message becomes an inquiry — with the sender turned into a customer record and an AI draft ready to send back.

How it works

You don't change your business email address. You forward it. Customers still email hello@yourbusiness.com (or whatever you use). Your email provider sends a copy of every incoming message to your unique Yesoma address. Yesoma turns it into an inquiry in the inbox.

Set it up

1. Open Settings → Channels → Customer email.
2. Either pick a branded handle (e.g. yourbusiness@getyesoma.com) or use the unguessable backup address Yesoma generates for your workspace.
3. Copy that address.
4. In your email provider, set up forwarding from your business email to that address. Provider-specific steps are in Email forwarding setup.
5. Send yourself a test email to your business address. Within a few seconds, you should see the new inquiry appear in Yesoma's Inbox.

What Yesoma reads from the email

• Subject becomes the inquiry subject.
• Body is parsed into the customer message; quoted/forwarded chunks are trimmed.
• From becomes (or matches) the customer record by email address.
• Attachments are stored on the message.

If the same email address has written before, the new message attaches to the existing customer — so you get full history on the customer record.

Reply from Yesoma

The AI draft is ready as soon as the inquiry arrives. Edit it, hit Send reply email, and Yesoma delivers the message — your business email stays as the visible sender. The customer sees a reply from your business, not from Yesoma.

Troubleshooting

• No inquiry showing up? Send a fresh test from a different inbox (not from the same account that forwards). Some providers skip forwarding mail you sent to yourself.
• Replies coming back blank? That can happen when the customer's email had no body or only an image. Yesoma will still create the inquiry and ask the customer to resend.
• Spam in the inbox? Forwarded mail keeps the original sender, so spam can land. Use the inbox's snooze and close-case actions to clear noise.

Related

• Email forwarding setup for Gmail, Workspace, Outlook, iCloud, and Fastmail
• Connect a website form
• Build your Business Brain