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Channels·Beginner3 min read

What happens after I request setup

Follow the eight customer-visible stages from Request received to Setup complete, including the message verification step.

You requested an assisted WhatsApp Business connection. Yesoma reviews the request and completes the connection through Meta's official WhatsApp Business service. It is not an instant or fully automatic setup.

Follow the eight setup stages

  1. Request received — Yesoma saved one request for your workspace.

  2. Reviewing number — a member of the Yesoma team is checking the business and number you submitted.

  3. Verification in progress — required checks are under way. If you need to do something, Yesoma shows the action in plain language.

  4. Connecting — the approved number is being connected securely.

  5. Receiving messages — incoming messages are enabled, and the connection is ready for a message check. Yesoma shows:

    Send one WhatsApp message to your business number so Yesoma can verify the connection.

    This stage is verified only after the message reaches the correct Yesoma workspace.

  6. Replies ready — reply access is available to authorized teammates after all readiness checks pass.

  7. Setup complete — receiving and replying have been proven through recorded activity, including successful reply delivery.

  8. Action required — setup is safely paused until you follow the guidance shown in Yesoma.

The first seven stages are the normal path. Action required can appear whenever setup needs customer attention. Progress comes from recorded activity and cannot be manually checked off.

What you may need to do

  • Keep access to the business number while it is reviewed.
  • Follow any verification instruction Yesoma displays.
  • At Receiving messages, send the single verification message requested above.
  • Wait for Replies ready before trying to send from the Yesoma Inbox.

Do not disconnect the number from an existing service unless Yesoma explicitly confirms that step is required.

How long it takes

Review timing varies by business and number. Yesoma keeps the current stage and next safe action visible under Settings → Channels → WhatsApp. There is no promise of instant connection.

What we'll never ask you to paste

Never put passwords, sign-in codes, private keys, full payment card details, or customer message content in a setup note. If anything asks for them, contact support@getyesoma.com.

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