What happens after I request setup
Follow the eight customer-visible stages from Request received to Setup complete, including the message verification step.
You requested an assisted WhatsApp Business connection. Yesoma reviews the request and completes the connection through Meta's official WhatsApp Business service. It is not an instant or fully automatic setup.
Follow the eight setup stages
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Request received — Yesoma saved one request for your workspace.
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Reviewing number — a member of the Yesoma team is checking the business and number you submitted.
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Verification in progress — required checks are under way. If you need to do something, Yesoma shows the action in plain language.
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Connecting — the approved number is being connected securely.
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Receiving messages — incoming messages are enabled, and the connection is ready for a message check. Yesoma shows:
Send one WhatsApp message to your business number so Yesoma can verify the connection.
This stage is verified only after the message reaches the correct Yesoma workspace.
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Replies ready — reply access is available to authorized teammates after all readiness checks pass.
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Setup complete — receiving and replying have been proven through recorded activity, including successful reply delivery.
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Action required — setup is safely paused until you follow the guidance shown in Yesoma.
The first seven stages are the normal path. Action required can appear whenever setup needs customer attention. Progress comes from recorded activity and cannot be manually checked off.
What you may need to do
- Keep access to the business number while it is reviewed.
- Follow any verification instruction Yesoma displays.
- At Receiving messages, send the single verification message requested above.
- Wait for Replies ready before trying to send from the Yesoma Inbox.
Do not disconnect the number from an existing service unless Yesoma explicitly confirms that step is required.
How long it takes
Review timing varies by business and number. Yesoma keeps the current stage and next safe action visible under Settings → Channels → WhatsApp. There is no promise of instant connection.
What we'll never ask you to paste
Never put passwords, sign-in codes, private keys, full payment card details, or customer message content in a setup note. If anything asks for them, contact support@getyesoma.com.
More in Channels
- Setup10–15 min
Connect customer email
Forward your business inbox to Yesoma so every customer email becomes an inquiry, ready to triage and reply.
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Connect a website form
Point any contact form at Yesoma's inbound endpoint so submissions land in the inbox as inquiries.
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Connect WhatsApp to Yesoma
Request an assisted WhatsApp Business connection, follow eight clear setup stages, and know when to send the verification message.
Read guide - Beginner4 min
Reply to a WhatsApp customer
Review, edit, save, and send a WhatsApp reply from the Inbox without losing your approved draft.
Read guide - Beginner5 min
Why can’t I send a WhatsApp reply?
Match the message in Yesoma to the safe next step when a WhatsApp reply is unavailable or uncertain.
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Understanding Sent, Delivered, and Read
Understand WhatsApp delivery states, including what to do when a result is uncertain.
Read guide - Setup3 min
Pausing and resuming WhatsApp replies
Pause outgoing replies while messages keep arriving, then resume safely when your team is ready.
Read guide - Beginner4 min
WhatsApp privacy and security
Learn what Yesoma checks before sending and which connection details remain restricted.
Read guide - Beginner5 min
Use WhatsApp click-to-reply
Reply to WhatsApp leads in one tap — Yesoma opens the chat with your draft pre-filled.
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Connect Calendly
Pipe Calendly bookings into Yesoma: each booking becomes a customer, a logged event, and an automatic post-meeting follow-up.
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Managed Messaging overview
Understand assisted channel setup, honest readiness states, and which messaging options are available today.
Read guide - Beginner4 min
WhatsApp setup status
Follow all eight assisted setup stages and understand Connected, Receiving only, Replies paused, and other safe states.
Read guide - Beginner3 min
SMS setup status
How SMS is set up for you through Managed Messaging, and what happens before it goes live.
Read guide - Beginner3 min
Click-to-reply vs assisted vs connected
Compare replying from your own app, requesting assisted setup, and using a fully connected channel.
Read guide - Beginner3 min
Instagram, Messenger & TikTok
Honest status of social channels: Instagram + Messenger early access, TikTok waitlist.
Read guide
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