Pricing
Simple plans for growing teams
Free to start. WhatsApp click-to-reply works today. Paid teams can request a limited assisted pilot for connected messaging; eligibility, Meta approval, activation timing, and provider costs are confirmed before setup. Cancel any time.
Not sure yet? See what you're losing first — free Lead Leak AuditStarter
Solo owners getting organized.
- 30 inquiries / month (email, website forms, WhatsApp paste-in)
- AI-drafted replies in your voice
- Customer Memory + Business Brain basics
- WhatsApp click-to-reply (opens WhatsApp with the AI draft pre-filled)
Need connected WhatsApp messaging? Paid teams can request a limited assisted pilot. Eligibility, Meta approval, activation timing, and provider costs are confirmed before anything is connected.
Start freeBusiness
Teams that share a customer inbox.
or $63 / mo billed annually
- WhatsApp click-to-reply
- Eligibility review for the assisted connected-messaging pilot
- Connected delivery only after activation and Meta approval
- Up to 5 team members
- Team inbox, Case escalation + internal notes
- Branded email replies (logo, color, signature)
- 72-hour case reopen + linked continuations, daily digest, follow-up automations
- All Starter features
Growth
Operations-heavy teams that need accountability.
or $159 / mo billed annually
- Assisted WhatsApp template review during an approved pilot
- Up to 10 team members
- Manager approval workflows + auto-assignment routing
- Customer Pulse + advanced Insights
- Priority email support
- All Business features
Studio
Busy studios running WhatsApp at scale.
or $319 / mo billed annually
- Priority onboarding for an approved connected-messaging pilot
- Assisted WhatsApp template submission; Meta decides approval
- Premium concierge onboarding (60-min Zoom)
- Priority support
- All Growth features
Enterprise
Large teams that need dedicated support.
Custom pricing for your team
- Custom connected-messaging pilot review
- Assisted Meta verification preparation
- Dedicated account management
- Unlimited team members + workspaces
- Dedicated onboarding + migration
- Custom support and contracting terms
- Quarterly business reviews
- All Studio features
Connected WhatsApp assisted pilot
Eligible paid teams can request an assisted WhatsApp Business connection. A real person reviews readiness, Meta requirements, activation timing, provider access, and costs before connected messages are enabled. Click-to-reply remains available while you wait.
Add-ons
Optional · hands-off onboarding beyond WhatsApp
Yesoma Managed Setup
$499 one-timeOur onboarding specialists configure your full workspace from a 30-minute call and the supported sources you provide. Scope, dependencies, and the delivery schedule are confirmed before setup begins.
- Business Brain configured with your services, policies, and tone
- Website form and customer email capture configured
- First 5 reply templates drafted with you
- Team invited + permissions configured
- 30-min kickoff + 30-min handoff call
- First-week check-in to refine Yesoma's reply guidance
Connected WhatsApp is a separate limited assisted pilot. Managed Setup configures the wider workspace and does not guarantee pilot eligibility, Meta approval, or activation timing.
Request Managed SetupEnterprise setup
From $1,500 one-timeFor larger teams with custom requirements, multi-location setups, or specialized playbooks.
Contact SalesCompare all features
Show full comparisonHide comparison
| Feature | Starter Free | Business $79/mo Most popular | Growth $199/mo | Studio $399/mo | Enterprise Talk to sales |
|---|---|---|---|---|---|
| Inquiries & inbox | |||||
| Inquiries per month | 30 | 500 | Unlimited | Unlimited | Unlimited |
| Unified inbox (email + web) | |||||
| AI-drafted replies | |||||
| Customer Memory across inquiries | |||||
| Voice replies + 28 languages | |||||
| Auto-scheduled follow-ups | — | ||||
| Smart auto-reopen (AI continuation check) | — | ||||
| Daily digest email | |||||
| Snooze, bulk actions, saved views | — | ||||
| Case numbers (YS-000123) | |||||
| WhatsApp and connected-messaging access | |||||
| WhatsApp click-to-reply (wa.me) | |||||
| Request assisted connected-WhatsApp pilot | — | ||||
| Connected delivery before activation | — | — | — | — | — |
| Pilot usage and provider costs | n/a | Confirmed before activation | Confirmed before activation | Confirmed before activation | Custom |
| Assisted WhatsApp template review | — | Pilot only | Pilot only | Priority pilot review | Custom review |
| SMS connection review | — | By request | By request | By request | Custom |
| SMS usage + pricing | — | Confirmed at setup | Confirmed at setup | Confirmed at setup | Custom |
| Instagram & Facebook Messenger | — | Waitlist | Waitlist | Waitlist | Custom review |
| TikTok messages | — | Waitlist | Waitlist | Waitlist | Waitlist |
| Premium onboarding call | — | — | — | 60-min concierge | White-glove dedicated specialist |
| Business Brain | |||||
| Services, hours, FAQs | Basic | Full | Full | Full | Full |
| Pricing + policies | — | ||||
| Tone + voice patterns | — | ||||
| Custom AI tone training | — | — | — | — | |
| Channels | |||||
| Email forwarding (branded handle) | |||||
| Website form endpoint | |||||
| Calendly integration | |||||
| Branded email replies (logo, color, signature) | — | ||||
| Customer Hub | |||||
| Customer portal /c/[token] | |||||
| Document vault | — | ||||
| In-portal customer replies | — | ||||
| Customer data export + deletion (GDPR) | |||||
| Quotes, invoices & payments | |||||
| Send structured quotes | — | ||||
| Convert to invoice with payment instructions | — | ||||
| Mark paid + record refunds | — | ||||
| Automated quote follow-ups (3 triggers) | — | ||||
| Insights & analytics | |||||
| Outcomes dashboard (Won / Lost / Waiting) | — | ||||
| Revenue Impact tracking | — | ||||
| AI weekly narrative | — | ||||
| Channel × outcome analysis | — | ||||
| Team Performance dashboard | — | — | |||
| CSAT customer satisfaction surveys | — | ||||
| Team & roles | |||||
| Team seats | 1 | Up to 5 | Up to 10 | Up to 10 | Unlimited |
| Role-based access (5 roles) | — | ||||
| Internal notes + activity timeline | — | ||||
| Manual case assignment | — | ||||
| Auto-assignment rules (round-robin, category) | — | — | |||
| Approval workflows | — | — | |||
| Marketplace & referrals | |||||
| Yesoma Marketplace listing | — | ||||
| Multi-photo gallery | — | ||||
| Customer reviews + moderation | — | ||||
| Referral program (per-customer share links) | — | ||||
| Refer-a-business partner program | — | ||||
| Community | |||||
| Browse playbooks + templates | |||||
| Save Community templates to workspace | |||||
| Publish to Community | — | ||||
| Yesoma Academy | |||||
| Browse course catalog | |||||
| First 2 lessons of each course | |||||
| Full course access | — | ||||
| Individual certificates | — | ||||
| Public certificate verification page | — | — | |||
| Team training progress + tracking | — | — | |||
| Integrations & API | |||||
| Public REST API | — | ||||
| Outbound webhooks (Slack, Discord, generic) | — | ||||
| Browser extension | — | ||||
| CSV bulk import (customers, services, templates) | |||||
| Security & compliance | |||||
| Workspace data isolation (RLS) | |||||
| Two-factor authentication (TOTP) | |||||
| Org-level Require MFA | — | ||||
| Audit log (last 200 events) | — | ||||
| Audit log export (CSV/JSON) | — | — | |||
| GDPR / DSAR support | |||||
| Custom Data Processing Agreement (DPA) review | — | — | — | — | By request |
| Support | |||||
| Email support | |||||
| Docs + AI search | |||||
| Community troubleshooting | |||||
| Initial human-response target | Best effort | 2 business days | 1 business day | 4 business hours | Configured terms |
| Quarterly account review | — | — | — | ||
| Dedicated account manager | — | — | — | — | |
| Priority feature requests | — | — | — | — | |
| Setup | |||||
| Self-serve onboarding | |||||
| Industry-specific playbook (30 verticals) | |||||
| Managed Setup ($499 add-on available) | Included | Included | |||
| Enterprise setup ($1,500+ add-on available) | — | — | — | — | Included |
* Connected WhatsApp is a limited assisted pilot. Eligibility, Meta approval, activation timing, usage terms, and provider costs are confirmed before activation.
Compare in detailQuestions before you sign up?
Is there a free trial?
Business comes with 14 free days. You'll only be charged if you keep it past day 14. Starter stays free forever.
How does connected WhatsApp access work?
WhatsApp click-to-reply works today. Connected WhatsApp Business messaging is a limited assisted pilot for eligible paid teams. Before activation, we confirm Meta requirements, provider access, timing, and any provider costs with you.
Are WhatsApp usage allowances included?
Not as a generally available plan entitlement today. Pilot participants receive written activation, provider-cost, and usage terms before connected messaging is enabled.
What's the difference between click-to-reply and managed WhatsApp?
Click-to-reply drafts the message and opens WhatsApp for you to review and send. In the limited assisted pilot, connected messages can land in Yesoma only after the connection has been reviewed and activated.
Can I cancel anytime?
Yes. Cancel from your Billing settings and you keep access through the end of your billing period.
Do you offer annual discounts?
Yes — every paid plan is about 20% cheaper when billed annually.
What happens to my data if I downgrade?
Your conversations, customers, and Business Brain stay intact. Team and higher-tier features just become read-only.
How do my customers pay me?
Yesoma sends a clean invoice with your payment instructions on it — bank transfer, mobile money, cash, PayPal, Zelle, Wise, anything you already use. The customer pays you directly (not through Yesoma) and you mark the invoice paid when the money arrives. No processor fees, works in every country.
Can I switch tiers?
Yes. Upgrade any time from Settings → Billing. Downgrades take effect at your next billing cycle.
What happens when I hit my message limit?
Starter inquiry limits and paid workspace limits are shown before checkout. Connected WhatsApp pilot usage and provider costs are documented separately before activation; Yesoma does not apply an unpublished overage rate.
Can I use WhatsApp without joining the pilot?
Yes. WhatsApp click-to-reply remains available: Yesoma prepares the draft, then you review and send it from WhatsApp.
Are inbound WhatsApp messages counted?
Connected WhatsApp usage terms are confirmed in writing for each approved pilot before activation. We do not promise unlimited inbound usage as a general plan entitlement today.
Can I bring my existing WhatsApp Business number?
Possibly. Number eligibility and any migration steps depend on its current WhatsApp setup, so we review it before making a commitment.
What if WhatsApp suspends my account?
WhatsApp/Meta independently controls account standing. Yesoma will help you understand any issues, but suspensions are outside our control. See our WhatsApp Use Policy for guidance on staying in good standing.
Are taxes included?
Prices shown are exclusive of applicable taxes (VAT, GST, sales tax). Tax is calculated at checkout based on your billing location.
Can I get a refund?
Yes, within 14 calendar days of your first paid subscription charge. After that, subscription fees are non-refundable except where required by law. The $499 Managed Setup fee becomes non-refundable once setup work begins.
Do you offer nonprofit or educational discounts?
Yes — email support@getyesoma.com with proof of nonprofit/educational status for 20% off any tier.