Yesoma
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AICustomer operations for service teams

Customer conversations,
organized.

Every inquiry has an owner, an answer, and a next step. Yesoma brings email and website inquiries into one command center, with WhatsApp click-to-reply available today and connected messaging offered through a limited assisted pilot.

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Or see how it works

See who handled each customer, what was said, and what still needs follow-up.

Princella, Glam by CellaJennifer, Yesoma customerRebecca, Yesoma customer
4.9

Loved by service-business owners

getyesoma.com / inbox

Inbox · All

Bridal makeup inquiry

New

Akosua Mensah · 12 min ago

Training program question

Quote

Marcus Williams · 1h ago

Property viewing request

Follow-up

Sarah Martinez · 3h ago

Refund request

Urgent

James Chen · 6h ago

Website partnership

Lead

Sade Williams · 1d ago

Built for service businesses that run on customer conversations

  • Glam by CellaGlam by CellaBEAUTY
  • Jay BeautyJay BeautyBEAUTY
  • Regal CraftRegal CraftCRAFTS
  • TripSquadTripSquadTRAVEL
  • Benas AutoBenas AutoAUTOMOTIVE
  • Spark SolutionsSpark SolutionsSERVICES

Customer messages are where growth gets lost.

Opportunities disappear when inquiries are buried, replies are inconsistent, follow-ups are missed, and owners lack visibility.

Inquiries get buried

A customer asks about pricing, booking, or availability. The message sits in WhatsApp or email and gets forgotten.

Replies are inconsistent

Different answers from different people. Prices, policies and promises become messy and unreliable.

Follow-ups are missed

A serious customer asks for a quote, but no one checks back before they move on to your competitor.

Owners lack visibility

You know people are reaching out, but you can't clearly see what customers keep asking for or what needs attention.

The Yesoma System

From scattered messages to clear next steps.

Yesoma turns customer conversations into organized inquiries, smart replies, follow-ups and business insights.

Explore the Product
  • 1

    Capture

    Email and website forms land automatically. WhatsApp click-to-reply works today; eligible teams can request an assisted connected-messaging pilot. Every captured inquiry becomes a tracked case in one workspace.

  • 2

    Understand

    AI summarizes what the customer needs, details, urgency, and shows what information is missing.

  • 3

    Respond

    Draft professional replies using your services, prices, policies, tone, and business rules.

  • 4

    Follow Up

    Track who needs a reply, quote, booking, payment reminder, or complaint resolution.

  • 5

    Grow

    See what customers keep asking for and turn insights into better business decisions.

Conversation Channels

Bring supported customer conversations into one command center.

Email and website forms auto-capture today. WhatsApp click-to-reply works now, while connected WhatsApp is a limited assisted pilot. SMS connections require review; Instagram, Messenger, and TikTok remain waitlisted. Yesoma confirms availability before setup.

Need to grab a conversation from somewhere else? Capture it from any web page with the Yesoma Chrome extension.

WhatsApp

Where most customers already are

Click-to-reply via wa.me works today with no setup. Eligible teams can request a limited assisted pilot for connected WhatsApp Business messaging.

  • wa.me click-to-reply, prefilled with the AI draft
  • Assisted connection review, subject to Meta approval
  • Connected-message delivery is enabled only after activation

Customer Email

A branded inbox, or forward your own

Every business gets yourbusiness@getyesoma.com. Share it with customers, or forward your existing business email here.

  • Branded handle picked during onboarding
  • Forward from Gmail, Workspace, or Outlook
  • Every email becomes a tracked inquiry with a draft
  • Reply in-app with your logo, color, and signature (Business+)

Website Forms

One endpoint, any form service

Drop the Yesoma endpoint into your contact form. Field names don't have to match — we auto-detect the rest.

  • Web3Forms, Tally, Jotform, Formspree, Netlify, plain HTML
  • Auto-detects name, email, phone, message
  • Submissions land as inquiries instantly

SMS

Reminders, follow-ups, and replies

Eligible paid teams can request an assisted SMS connection review. Provider access, activation timing, and costs are confirmed before setup.

  • Connection review available by request
  • Availability and provider terms confirmed before setup
  • No activation or pricing assumed before written confirmation

Instagram, Messenger & TikTok

Social inbox, rolling out

Instagram DMs, Facebook Messenger, and TikTok are not generally available. Join the waitlist to be considered as supported access opens.

  • Instagram & Facebook Messenger: waitlist
  • TikTok messages: waitlist
  • Availability confirmed before any connection is promised
AM

Akua's Studio

online

Hi! What's your price for bridal makeup on May 18?

12:42

Hi Akosua — congratulations! I'm checking the right bridal package and May 18 availability now. May I send the confirmed options here?

12:43

Drafted by Yesoma · 1 tap to send

Want us to wire this up for you?

Yesoma Managed Setup sets up your email, website forms, Business Brain, team, and first templates. Connected messaging is reviewed separately; eligible teams may request the limited WhatsApp pilot.

See setup details

Business Brain

Yesoma is not a chatbot that guesses.

It reads from your saved services, prices, policies, hours, and tone, shows the evidence it used, and flags uncertainty for human review.

New? Paste your website and Yesoma fills your Business Brain — services, prices, hours, policies — in minutes. You review what to keep.

See how Business Brain works

The platform

Everything you need to stop losing customers.

Smart InboxAI-drafted repliesBusiness BrainFollow-upsOwner DigestTeam roles
See all features

Revenue Impact

See which conversations are turning into revenue.

Track recorded won revenue, recovered follow-ups, lost opportunities, and revenue still at risk — so you know what Yesoma is helping you save.

  • Mark each closed inquiry as Won, Lost, or No decision
  • Add the deal value at close — Yesoma sums what closed
  • Recovered numbers highlight cases follow-ups assisted
  • Revenue at risk surfaces open cases that are cooling off
  • See your most-asked questions and busiest services — spot what to staff for

Estimated revenue influenced by Yesoma, based on the deal values you mark when closing a case. Recovered numbers reflect cases where a Yesoma follow-up preceded the close.

Dashboard · Revenue Impact · last 30 days

Live in product

Recorded won revenue

$47,200

this month · +18% vs last

Recovered from follow-ups

$9,400

12 leads · follow-up assisted

Revenue at risk

$14,800

6 open · cold or urgent

Lost opportunities

$6,300

3 closed Lost · last 30d

What changes when you switch to Yesoma.

Before Yesoma

  • Messages scattered across WhatsApp, email, website forms, SMS, and social
  • No one knows who replied or what they said
  • Follow-ups live in memory and slip
  • Customers go cold before you remember to check in
  • You can't tell what's actually making money

After Yesoma

  • Every inquiry is captured in one inbox
  • AI drafts the reply in your voice — you tweak and send
  • Follow-ups schedule themselves at the right cadence
  • Each case has an owner, a record, and a clear status
  • You see exactly what's converting — and what's at risk

Built for the way real businesses sell.

Yesoma uses your reviewed services, tone, and rules to prepare drafts that your team can inspect and adjust before sending.

Beauty & Wellness

Bridal packages, deposit rules, service area, calendar — all the things you keep re-typing into messages.

Training & Education

Cohort questions, payment plans, course content, schedule. Yesoma keeps every prospect warm.

Real Estate

Viewings, listings, negotiation, follow-ups. Stay close to serious leads even when you're showing.

Ecommerce & Retail

Stock checks, sizing, returns, shipping ETAs. Repeat questions become one-tap replies.

Consultants & Creators

Discovery calls, scope, pricing. Speak with your tone — without writing every reply from scratch.

Software Teams

Customer success, onboarding questions, billing. Faster replies without growing the team.

Trust & Control

  • Isolated workspace + row-level security
  • Human approval by default — nothing sends without you
  • We never train AI on your customers' data
Security & trust

Skin in the game

We run our own customer support inside Yesoma.

When you email support@getyesoma.com, your message lands in the same inbox, gets the same AI draft, and goes through the same review flow as your customers' messages do. We use exactly what we sell you. Every product decision goes through that filter first.

See it live → contact us and the reply you get will tell you whether the product works.

Find the right fit

Manage the relationship—not just the inbox

Shared inboxes help teams answer messages. Yesoma connects every conversation to the customer, company, business knowledge, owner, follow-up, quote, and outcome.

Built for the full customer relationship

Full customer operations

Yesoma

For owner-led businesses, growing customer teams, and established multi-location organizations that want to manage the entire customer relationship—not only the inbox.

Best when retaining the customer and completing the next action matter as much as answering the message.

See Yesoma in action

One operating workspace for

  • Customer conversations
  • Contacts and Companies
  • Reviewed Business Brain knowledge
  • Human-reviewed AI
  • Ownership and approvals
  • Follow-ups, quotes, and outcomes

Complex omnichannel operations

Front

For organizations coordinating high-volume customer work across channels, departments, tools, and integrations.

Best when broad integration coverage, advanced routing, and cross-team operational workflows are the primary need.

Review current product information

Intuitive customer support

Help Scout

For teams that want a straightforward shared inbox, knowledge base, collaboration tools, and established support workflows.

Best when fast adoption and a traditional customer-support experience are the primary priorities.

Review current product information

Build your own system

DIY tools

For teams willing to assemble and maintain their own mix of inboxes, spreadsheets, AI tools, CRMs, and automations.

Best when maximum customization is worth the added maintenance, governance, and operating discipline.

Last reviewed September 2026. Comparison based on publicly available product information; features and pricing may change.

Make the work easier to inspect

Yesoma is designed to make ownership, answer evidence, and customer commitments visible in one operating flow.

Know who owns the next step

Keep unassigned work visible, route a Case to a teammate, and separate each agent's active queue from team oversight.

See why an answer was drafted

Inspect the sources behind an AI-assisted reply, review uncertainty, and correct stale knowledge before sending.

Keep promises from disappearing

Record follow-ups, surface overdue work, and keep the customer conversation connected to the intended outcome.

Loved by business owners

“Yesoma helped me stop missing customer messages. I reply faster, follow up at the right time, and I've booked more brides this month.”

PK

Princella K.

Glam by Cella, Fredericksburg VA

“Yesoma helped me stop losing hair appointment requests in my DMs. Now every inquiry is tracked, my replies are faster, and my clients get followed up with on time.”

JA

Jennifer A.

Jay Beauty, Hartford CT

“Before Yesoma, training inquiries used to slip through the cracks. Now every quote is organized, tracked, and followed up on.”

RA

Rebecca A.

Regal Craft, Accra Ghana

Early access pricing

Simple plans that grow with you

Start free and upgrade when the published plan limits fit your operating needs.

See all plans & pricing

Free Starter · paid plans from $79/mo · WhatsApp click-to-reply included

Invoices that work anywhere. Bank transfer, mobile money, cash, anything. You get paid how you already get paid.

Done-for-you setup

Want us to set Yesoma up for you?

Our onboarding specialists configure your workspace, connect your approved channels, and prepare your Business Brain and first reply templates. You go from sign-up to managing real customer conversations in under a week.

  • Business Brain set up with your policies + tone
  • Email + website form capture configured; connected messaging reviewed separately for eligible pilots
  • First 5 reply templates drafted with you
  • Team invited + permissions configured
  • 30-min kickoff + 30-min handoff call
  • First-week check-in to refine Yesoma's reply guidance

$499

one-time · optional

Connected WhatsApp is available through a limited assisted pilot, subject to eligibility and Meta approval. Enterprise from $1,500.

See add-ons

Turn every customer message into a growth opportunity.

Join early access and be among the first businesses to experience Yesoma.

Get StartedLearn more about Yesoma

Build with us.

Field notes from helping service businesses scale customer success. Twice a month. No fluff.